FAQ

Confirmation emails and receipts are sent immediately upon booking and payment. If you haven't received one, please check you inbox's spam folder. 

Once a reservation is made, it cannot be changed, rescheduled, or altered in any way. We strongly encourage you to review your booking details before confirming your reservation. Should a change need to be made, please fill out the contact form below.

Note: reduction in booking times will not result in a refund.

Shuttle service runs every 30 minutes on the hour and half hour, 24 hours per day from the hotel.                      Please note the shuttle runs on a first come, first served basis.

Toronto Pearson International Airport

Terminal 1 – Ground Level – Door R 

Terminal 3 – Arrivals Level – Doors A and G

Halifax Stanfield International Airport

Pick up is on the Arrivals Level (same level where you collet your luggage). Upon exiting the airport, turn right and the shuttle pick-up spot is located at the end.

St. John's International Airport

The shuttle pick-up location is located at the Departures gate. Upon landing, please call the hotel at (709) 738-4888 to arrange pick-up.

Buffalo International Airport

When you leave the baggage claim area, walk outside and the hotel shuttle pick-up area is to your left.  

Park and Jet operates 24 hours a day, 7 days a week. Our hotel front desk is also staffed 24 hours a day for convenient check-in. Shuttle buses run every 30 minutes, please confirm the departure times with the hotel front desk.

Yes, our parking lots are well-secured with good lighting to ensure visibility and safety. The majority are gated, including those at Crown Plaza Toronto, Double Tree Toronto, Fairfield Inn & Suites Toronto, and Hampton Inn & Suites Toronto, providing an extra layer of security.

Majority of our parking lots are outdoor and uncovered. However, our parking lot at Fairfield Inn & Suites Toronto Airport offers limited covered parking options.

Yes, several of our parking lots offer EV charging stations exclusively for hotel guests. These include Holiday Inn Halifax, Crown Plaza Toronto, Double Tree Toronto, Fairfield Inn & Suites Toronto, and Hampton Inn & Suites Toronto. EV charging stations are currently provided as a complimentary amenity for hotel guests only. You can book our hotel packages here. Please note that vehicles cannot be left at the charging stations for the duration of your trip.

We can accommodate oversized vehicles, trailers, or campers based on availability. Please contact us in advance to confirm space. Note that additional fees may apply if your vehicle occupies more than one parking space.

Yes. All pets must be kept in their crates, except for service dogs.

We recommend that you give yourself 45 minutes to 1 hour to check-in at Park and Jet and get to the airport before the airline's suggested check-in time. Our shuttle buses run every 30 minutes, and it typically takes about 15 to 25 minutes for the shuttle bus ride. Please plan ahead and give yourself sufficient time

Parking guests do not need to stay at the hotel to use parking services.

Please visit the hotel front desk to check in for your booking.

Prices for our parking lots in Canada are listed in Canadian Dollars (CAD). Our parking lots in Buffalo are priced in United States Dollars (USD).